How can we help you?

Creation and Management of my Account

• I cannot download the App
• Create your account and your profile
• Verify my e-mail and phone number
• Unblock my account and reset my password
• Enable or Disable SMS Notifications
• Become (and remain) a Super Owner

Payment

• Why have I not been paid for my rental that ended more than 72 hours ago?
• Professional owner's payment schedule
• Private owner payment schedule
• Add or update my IBAN / RIB
• Difference between the Click&Boat Commission and the Booking fees
• Net earning after the commission has been deducted (and commission invoice)
See all 10 articles

Modification and Cancellation

• How do I modify a booking?
• Owner’s Cancellation Penalties
• Choose my cancellation policy (Owner)
• How do I choose my cancellation policy?
• The Owner's payment rules in case of a cancellation by the tenant (cancellation policy of the owner)
• Owner: how to cancel my booking?
See all 8 articles

Creation and Management of a Listing

• Edit my listing
• Why is my listing not online?
• Create my listing
• Set the price of my rental
• Rent a boat (overnight) at the dock
• Conditions to register and rent a boat on the platform
See all 21 articles

Manage my Booking Requests

• Send a personalized offer
• Classify your conversations
• Receive a booking request
• Receive notification and answer a rental request
• Contact your tenant before accepting their booking request
• Accept or decline a booking request
See all 11 articles

What to do before and after a booking

• Complete the rental contract and the checklist at the beginning and at the end of the rental
• Contact my future tenant on the phone
• On the day of the rental, I feel that the tenant cannot safely sail the boat alone
• Carefully prepare your boat for the rental and make the necessary verifications on the day of the rental
• Mandatory equipments to have on my boat
• Cleaning of the boat at the end of the rental
See all 11 articles

After rental: notices and invoices

• Invoice and promotional codes
• Is it possible to delete a review ?
• Can I leave a review/feedback about the tenant?
• The tenant asks for an invoice, what should I do?
• How do I get an invoice for your commission?

Insurances

• Insurance needed to rent my boat in France
• Peer-to-peer insurance to rent my boat bareboat in France
• How can tenants add a damage waiver to their booking?
• Tenants do not have to insure the boat for the rental
• Extra insurances/guarantee options available for tenants
• Can I request a deposit from the tenant?

Damages, claims and deposit

• How to Open a Claim with Click&Boat
• Private owners cannot manage a damage claim by themselves
• I have added the daily boat insurance option: what should I do in the event of a damage during a rental?
• The boat has been returned dirty, late or with a gas tank not full
• How to handle a dispute with the tenant?
• How is the deposit handled in case of a damage report?
See all 10 articles

Private or Professional Owner

• How to change the payment schedule (down payment/balance payment) - professional owner
• How does Click&Boat validate professional owners?
• Differences between private owners and professional owners
• Switch status from private owner to professional owner

Creation and Management of my Account

• Change/reset my password
• Unblock my account and reset my password
• Tenants need an account to connect/communicate with owners
• Create an account to rent a boat
• Create my account

Payment

• Why is my Card debited but I have no booking?
• How do I pay?
• Simplifying Payments on Click&Boat: Exploring Your Options
• 3DS Authentication explained
• Paying in Two Installments
• When am I being debited?
See all 7 articles

Find and Request a Boat

• Make a boat search on the Click&Boat platform
• How to speak to a boat owner prior to sending them a booking request?
• What is included in the price advertised on the listing?
• How can I be sure that the boat I am interested in is not a scam?
• General regulations (boat licence) to rent boats in Europe
• Book a boat on behalf of a friend or family member.
See all 14 articles

Preparation for a Booking

• How and when do I complete the rental contract?
• Where can I find my booking contract?
• Is the skipper included in the price?
• Can tenants drive/sail the boat when the boat is rented 'with captain/skipper'?
• What documents should tenants bring to the booking?
• Is fuel included in the price?
See all 8 articles

Insurance

• Do you offer a cancellation insurance?
• Can tenants subscribe to damage waiver insurance?
• How can tenants add Mondial Assurance to their booking?
• Insurances of the boats available on the platform
• Tenants can subscribe to a weather guarantee

Modification or Cancellation of my Booking

• How to get a refund when a rental did not take place but it is still marked as "accepted"?
• How to cancel and use the cancellation insurance I subscribed (Mondial Assistance)?
• How do I know what the cancellation policy is for the boat I have booked?
• Cancellations decided by Owners have to be cancelled from their account
• Why am I not fully refunded for a cancellation?
• Can tenants cancel a rental due to bad weather?
See all 9 articles

Claims, Litigation and Deposit

• The boat does not match the listing, what can I do?
• If a damage report claim is opened after a rental, how is it handled?
• We are in dispute with the owner, what should we do?
• My boat breaks down during the rental
• Something was damaged during the rental, what should I do?
• A private owner is asking me for a deposit, what should I do?
See all 7 articles

FAQ

• Fake Website in Our Name
• Click&Boat" Service General Terms and Conditions of Use
• How to contact us?