If a damage report claim is opened after a rental, how is it handled?

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When a claim case is opened, Click&Boat reviews and verifies the documents provided by the owner and/or tenant.

You will then be informed by e-mail of the opening of the claim case; only written exchanges will be taken into account for the management of a claim.

When you report a damage : 

  • If option A - "Amicable settlement" is ticked: Click&Boat will not be able to deduct the deposit.
  • If option B - "Debit of the deposit by Click&Boat" is ticked: the deposit will be collected in part or in full as a precautionary measure while the case is being reviewed.

If the owner reports the claim to their insurance company, Click&Boat will ask for the proof of loss and you will then be liable for the excess imposed by the insurance company.

Please note that it may take longer or shorter to obtain a quote, or for the insurance to cover the deposit, depending on the time of year.

Click&Boat will only pay the security deposit to the owner upon presentation of the final invoice or a pro forma invoice, unless otherwise agreed.

Once the amounts have been paid to the owner and/or tenant, the claim shall be considered closed.

Users understand and accept that Click&Boat cannot be required to act as mediator or arbitrator in the event of any dispute between Users. 

If you have opted for a damage waiver at the time of booking, please contact contact.gestion@assur-travel.fr no later than 5 days after the damage. For more information on bond redemption, please see this article.

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