Something was damaged during the rental, what should I do?

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The damage has to be declared to Click&Boat only for bookings with private owners. 

Each damage must be declared to Click&Boat within 24 hours maximum following the rental via the application or the website only.

Only private owners will be able to submit a damage from their Click&Boat account under the section "My Bookings" by clicking on the link "Submit a damage".

Any request for a damage received by phone, email or chat will not be taken into account.

We invite you to check the page on the steps you should follow when submitting a damage.

For a damage with a professional owner, Click&Boat does not handle the deposit and the damage will have to be settle directly with the owner. 

 

If you have opted for a damage waiver at the time of booking, please contact contact.gestion@assur-travel.fr no later than 5 days after the damage. For more information on bond redemption, please see this article.

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