Creation and Management of my Account
Payment
Find and Request a Boat
- Make a boat search on the Click&Boat platform
- How to speak to a boat owner prior to sending them a booking request?
- What is included in the price advertised on the listing?
- How can I be sure that the boat I am interested in is not a scam?
- General regulations (boat licence) to rent boats in Europe
- Book a boat on behalf of a friend or family member.
Preparation for a Booking
- How and when do I complete the rental contract?
- Where can I find my booking contract?
- Is the skipper included in the price?
- Can tenants drive/sail the boat when the boat is rented 'with captain/skipper'?
- What documents should tenants bring to the booking?
- Is fuel included in the price?
Insurance
Modification or Cancellation of my Booking
- How to get a refund when a rental did not take place but it is still marked as "accepted"?
- How to cancel and use the cancellation insurance I subscribed (Mondial Assistance)?
- How do I know what the cancellation policy is for the boat I have booked?
- Cancellations decided by Owners have to be cancelled from their account
- Why am I not fully refunded for a cancellation?
- Can tenants cancel a rental due to bad weather?
Claims, Litigation and Deposit
- The boat does not match the listing, what can I do?
- If a damage report claim is opened after a rental, how is it handled?
- We are in dispute with the owner, what should we do?
- My boat breaks down during the rental
- Something was damaged during the rental, what should I do?
- A private owner is asking me for a deposit, what should I do?