Why am I not fully refunded for a cancellation?

In the case of a cancellation by the owner, you will be fully refunded.

If the cancellation is your fault, you may be charged a cancellation fee depending on the reason for the cancellation and the conditions set by the owner in their listing:

• Flexible cancellation policy: Full refund up to 24 hours before the booking starting time, excluding service fees, the additional costs paid on top of the boat’s rental price, and Click&Boat commission, which normally corresponds to a maximum of 26% of the rental price.
• Moderate cancellation policy: 70% refund up to 10 days before arrival, excluding service fees, the additional costs paid on top of the boat’s rental price, and Click&Boat commission, which normally corresponds to a maximum of 26% of the rental price.
• Strict cancellation policy: 60% refund up to 30 days prior to arrival, excluding service fees, the additional costs paid on top of the boat’s rental price, and Click&Boat commission, which normally corresponds to a maximum of 26% of the rental price.
• Customized cancellation policy: according to the specific conditions of the professional owner, excluding service fees, the additional costs paid on top of the boat’s rental price, and Click&Boat commission, which normally corresponds to a maximum of 26% of the rental price.

If you have subscribed to the cancellation insurance, you can ask for a refund of these fees if the reason of your cancellation is covered by the insurance.