The cancellation charges depend on:
- the reason for your cancellation and,
- the cancellation conditions defined by the owners on their boat listing.
Cancellation due to personal reasons
In this case, the boat owner's cancellation conditions apply according to the conditions below:
"Flexible": Full refund up to 1 day before arrival, excluding service fees and Click&Boat commission.
"Moderate": 70% refund up to 10 days before arrival, excluding service fees and Click&Boat commission.
"Strict": 60% refund up to 30 days before arrival, excluding service fees and Click&Boat commission.
"Custom": depending on the conditions of the professional owner, excluding service fees and Click&Boat commission.
Click&Boat's commission can vary depending on the specific agreements with boat owners and is generally between 15% and 25%.
Cancellation due to bad weather (only for 1-day (or less) bookings)
In the event of a weather warning issued by the maritime authorities, or if the owner feels that the weather does not allow for safe sailing, you will be refunded the total booking amount, excluding the service fees and Click&Boat commission.
The service fees and Click&Boat commission will be refunded to you in the form of a voucher sent by mail, which will be valid for 90 days.
If you subscribed to the weather guarantee offered by Click&Boat during the payment of your booking, you will be fully refunded the booking amount and the service fees plus the Click&Boat commission.
If you selected the Mondial Assistance cancellation insurance during the payment of your booking, we invite you to have a look at this page.
** We recommend that you postpone your booking to avoid the cancellation charges (If cancellation is due to a last-minute change of plans, family emergency, change of travel plans, etc). You can contact the owner and ask them if they can postpone the booking.**