How can a tenant cancel his booking?

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That's a pity! We hope to see you soon on our platform.

In order to cancel your booking:

  1. Go to your Click&Boat account and to your "Bookings" section,
  2. Click on "Access", and
  3. Click on "Cancel booking".

Cancellation fees will be charged according to the conditions defined by the owner on their listing: 

"Flexible": Full refund up to 1 day before arrival, excluding service charge and Click&Boat commission.

"Moderate": 70% refund up to 10 days before arrival, excluding service charge and Click&Boat commission.

"Strict": 60% refund up to 30 days before arrival, excluding service charges and Click&Boat commission.

"Custom": according to the specific conditions of the professional owner, excluding service charges and Click&Boat commission.

You can find all our cancellation policies by clicking HERE.

If you subscribed to the Mondial Assistance cancellation insurance when you made your reservation, we invite you to consult this page.

 

**We highly recommend that you postpone your rental if you can't make it (last minute unforeseen circumstances, family event, sailing project to be fine-tuned...) to avoid paying cancellation fees. In order to do so you can contact the owner via the Click&Boat messenger tool and ask them if they accept to reschedule the reservation.**

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