3DS Authentication explained

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You have just made a payment through Click&Boat and you received a 3DS authentification error?


3DS authentication, or 3-Domain Secure authentication, is an additional security measure employed by certain banks to enhance the safety of online transactions. It acts as an extra layer of protection by verifying your identity as the card holder, reducing the risk of unauthorized use.

During the payment process, if you encounter 3DS authentication, you may be prompted to enter a one-time password or receive a security code via your registered mobile phone number or email address. This verification step helps ensure that you are the authorized user of the card, protecting you against potential fraud.


The purpose of 3DS authentication is to create a secure environment for your online payments, giving you peace of mind when using our platform. Should you have any questions or encounter any difficulties with the 3DS authentication process, our dedicated customer support team is here to assist you. Feel free to reach out to us for personalized guidance and support.

At Click&Boat, your security is our top priority, and we appreciate your cooperation with the added layer of protection provided by 3DS authentication.

If you encounter 3DS authentication errors, here are some steps you can take to resolve the issue:

  • Double-check Card Information: Ensure that you have entered the correct card details, including the card number, expiration date, and security code.
  • Check that the necessary funds are available on the card used for the payment.
  • Reach out to your bank's customer support to verify that your card is eligible for 3DS authentication and to ensure your contact information is up to date.
  • If you continue to experience authentication errors, consider using an alternative payment method, such as a different card or an alternative payment option offered by Click&Boat.
  • If possible, try using a different device or browser to see if the issue persists. Sometimes, compatibility issues can cause authentication errors. 
  • Ensure that you are connected to a secure WiFi.

Please note that the 3DS authentication process is handled by your bank, and Click&Boat has no control over it. If the issue persists or you have further questions, We recommend reaching out to Click&Boat's customer support for personalized assistance. They will be able to provide guidance and help resolve any payment-related issues you may be facing.

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