How do I choose my cancellation policy?

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Private owner:

If you are a private owner and wish to choose or change your cancellation policy:

  1. Go to your Click&Boat account,
  2. Click on the "Listings" section,
  3. Click on "Edit
  4. Click on the "Booking" tab where you can choose your "cancellation conditions":
  • Flexible Cancellation: Full refund to the tenant up to 1 day prior to arrival, excluding Service Fee and Click&Boat Commission.
    The tenant will be refunded the total amount of the booking (excluding Service Fee and Click&Boat Commission) if they cancel the booking until the day before check-in (time indicated on the listing by the owner or agreed between the users via Click&Boat messaging or 9:00 am, local time if not specified). If the Tenant arrives and decides to leave before the scheduled date, the days not spent on the boat are not refunded.
  • Moderate Cancellation: 70% refund to the tenant up to 10 days prior to arrival, excluding Service Fee and Click&Boat Commission.
    If the tenant cancels at least 10 days before check-in (time indicated on the listing by the owner or agreed upon by the users via Click&Boat messaging or 9:00 am local time if not specified), they will be refunded 70% of the total amount of the booking (excluding Service Fee and Click&Boat Commission). If they cancel less than 10 days before check-in, they will not be refunded. If the Tenant arrives and decides to leave before the scheduled date, the days not spent on the boat are not refunded.
  • Strict Cancellation: 60% refund to the tenant up to 30 days prior to arrival, excluding Service Fee and Click&Boat Commission.
    If the Renter cancels at least 30 days before check-in (time indicated on the listing by the owner or agreed between users via Click&Boat messaging or 9 am local time if not specified), they will be refunded 60% of the total amount of the booking (excluding Service Fee and Click&Boat Commission). If they cancel less than 30 days before check-in, they will not be refunded. If the Tenant arrives and decides to leave before the scheduled date, the days not spent on the boat are not refunded.

Professional owner: 

If you are a professional owner, your cancellation policies will be displayed as "Custom" and will correlate with your payment settings.

To choose or modify your payment settings:

  1. Go to your Click&Boat account,
  2. Click on the "Listings" section,
  3. Click on "Edit" and then on the "Booking" tab:

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