Creation and Management of my Account
Creation and Management of a Listing
Manage my Booking Requests
- What is a booking request ?
- How will I be notified of a rental request?
- How do I contact the tenant before accepting their booking request ?
- How do I accept a booking request ? Can I decline a booking request ?
- I'm not happy with the pricing, how do I update my listing?
- Can I offer a discount or a customised / special offer? How do I do this?
What to do before and after a booking
- How to complete the rental contract and the checklist?
- I want to speak to my future tenant on the phone, where can I find their number?
- If on the day of the rental I feel that the renter is not capable of sailing the boat without a skipper, what do I do?
- What equipment do I have to have on my boat for my bookings?
- The boat is dirty, who takes care of the cleaning?
- What should I prepare and check on the day of the rental?
Modification and Cancellation
- What is the difference between commission and service charges? What are they for?
- I am a private owner, when will I get paid?
- I am a professional owner, when do I get paid ?
- I have not been paid for my rental that ended more than 72 hours ago, what should I do?
- How much will I receive per booking? When is the commission deducted? Where can I find the commission invoice?
- How do I add or change my IBAN / RIB?
- What insurance do I need to rent my boat ?
- How to add daily insurance? Is my boat eligible? If not, what other options are available?
- Can the tenant add a damage waiver / excess insurance?
- Does the tenant have to be insured for the rental ?
- How does the additional insurance taken out by the tenant work?
- Is it possible to request a deposit from the renter?
Damages, claims and deposit
- I am a private owner but I would like to manage my claims myself, is this possible?
- I have added the daily boat insurance option: what should I do in the event of a damage during a rental?
- The boat has been returned dirty, late or not refuelled, what can I do?
- We don't agree with the tenant, what can we do? (dispute)
- How is the deposit handled if something is damaged?
- My boat broke down during the rental, what should I do?
Private or Professional Owner
- I am a professional owner and would like to receive a down payment before renting, how do I do this?
- How does Click&Boat validate professional owners?
- What are the differences between private owners and professional owners?
- I am a private owner but would like to become a professional, what should I do?