If you or your tenant are in an emergency, we recommend that you contact the Regional Rescue and Surveillance Center (CROSS) by phone at 196 or on the VHF via channel 16 (if you are cruising near the coast of France).
Any breakdown/failure must be reported to Click&Boat within 24 hours of the rental:
- Via our contact form from the Help Center of the Click&Boat website.
- Via our Application in the "Profile" section > Contact Us
In the event of a major breakdown occurring during the rental period, making it impossible to use the boat, the tenant may decide to cancel the rental and request a refund according to the following conditions:
- Full refund - The full refund of the booking will be made, including insurance and guarantees
If the breakdown occurs within a maximum of 2 hours after the check-in time for a 1-day booking or less.
If the breakdown occurs within a maximum of 24 hours after the check-in time for a booking of more than 1 day
- Partial refund - Refunds will be made on a pro-rata basis for the hours not sailed
If the breakdown occurs more than 2 hours after the check-in time for a 1-day booking or less.
If the breakdown occurs within 24 hours after the check-in time for a booking of more than 1 day.
We invite you to provide us with all possible evidence to prove the breakdown and help us to process your claim quickly (photos, videos, messages, a rental contract, etc.).
** Please note that Click&Boat will not open a claim in the event of a breakdown due to wear and tear, obsolescence, or hidden defects, and no other form of damages may be claimed **
In the case of a breakdown occurring with a professional owner, please refer to the rental contract as their reimbursement conditions will apply.