Why am I not fully refunded for a cancellation?

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In the case of a cancellation by the owner, you will be fully refunded.

If the cancellation is your fault, you may be charged a cancellation fee depending on the reason for the cancellation and the conditions set by the owner in their listing:

  • Flexible cancellation policy: Full refund up to 1 day before arrival, excluding service fee and Click&Boat commission.
  • Moderate cancellation policy: 70% refund up to 10 days before arrival, excluding service charges and Click&Boat commission.
  • Strict cancellation policy: 60% refund up to 30 days prior to arrival, excluding service charges and Click&Boat commission.
  • Customised cancellation policy: according to the specific conditions of the professional owner, excluding service fees and Click&Boat commission.

You can find all our cancellation policies by clicking HERE.

If you have subscribed to the cancellation insurance, you can ask for a refund of these fees if the reason of your cancellation is covered by the insurance.

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