You can easily submit a request to modify a booking.
You must go onto the website and complete the following steps:
- Contact the tenant to confirm with them that they agree to modify the booking (via the ClickBoat messenger tool),
- Once you have received the tenant's agreement, click on "Modify my booking",
- Choose the information of your booking that you wish to modify: price, dates, date and duration, extras, or other,
- Verify the information and click on "confirm"
Please note that any booking modification done without the tenant's agreement will be considered a cancellation by the owner, which will result in a full refund to the tenant and penalty fees for the owner.
Booking modifications without a price impact:
Dates and duration without a price impact will be modified automatically and you will receive a confirmation email!
Note: In case the new date will be before the original booking date, our customer service team will process it to ensure all payments have been made in time
Booking modifications with a price impact:
Our customer service team will process the request as soon as possible and get back to you via email to confirm the modification of your booking (contract updated). You will need to provide a proof that the tenant agreed to the changes, or we will contact them to double-check before proceeding.
Tip: The more information you provide to us the faster we will be able to modify your booking