Creation and Management of my Account
Booking Requests and Payment
Preparation for a Booking
- Where tenants can find their booking contract?
- Is the skipper included in the price?
- Can tenants drive/sail the boat when the boat is rented 'with captain/skipper'?
- What documents should tenants bring to the booking?
- Is fuel included in the price?
- Do you offer insurance for Covid-19?
Insurance
Modification or Cancellation of my Booking
- How to get a refund when a rental did not take place but it is still marked as "accepted"?
- How to cancel and use the cancellation insurance I subscribed (Mondial Assistance)?
- How do I know what the cancellation policy is for the boat I have booked?
- Cancellations decided by Owners have to be cancelled from their account
- Why am I not fully refunded for a cancellation?
- How can a tenant request to modify the date of his booking?
Claims, Litigation and Deposit
- The boat does not match the listing, what can I do?
- If a damage report claim is opened after a rental, how is it handled?
- We are in dispute with the owner, what should we do?
- My boat breaks down during the rental
- Something was damaged during the rental, what should I do?
- A private owner is asking me for a deposit, what should I do?