To cancel a rental, go to your Click&Boat account, under "Bookings". Click on "Access" on the booking concerned, then "Cancel booking" and select the reason for cancellation.
If you are forced to cancel due to damage, remember to update your calendar, under "Listings", "Edit", then "My Calendar" tab.
Please note that from the moment a booking is validated on the platform, you commit yourself to honor it.
You can only cancel a booking in case of force majeure :
- If the weather conditions do not allow safe navigation (cancellation for bad weather conditions).
- If your boat has suffered damage or break down preventing any navigation.
Be aware that your cancellation rate impacts your referencing on the platform.
Indeed, an owner who never cancels their rentals will have a better visibility than an owner who has made several cancellations.
For any cancellation without justification, considered as abusive, or whose reason would not correspond to a case of absolute necessity, your listing could be suspended.
