Lose and recover my Super Owner status

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The Super Owner status is awarded each month according to several criteria analyzed by our algorithm:

  • Message response time less than 24 hours
  • Message response rate higher than 85%.
  • Cancellation rate less than 20%.
  • At least 5 accepted bookings
  • At least 3 bookings with reviews
  • Overall rating above 4.5 stars

If any of these criteria are not met, the badge may indeed be withdrawn by the algorithm.

Keep in mind that tenants will pay close attention to your listing pictures and to the reviews left for your previous bookings.

Please note that neither your account manager nor the customer service team will be able to give you back the status as we cannot go against our algorithm.

Rest assured that if you meet all these criteria again, you will recover your Super Owner status the following month.

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