We don't agree with the tenant, what can we do? (dispute)

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If you disagree with the booking details (dates, time, licence, boat, number of people, skipper, etc.) before the start of the charter, you can request a modification from your Click&Boat account in the "Bookings" section.

It will be processed by our customer service as soon as possible.

In the event of a disagreement concerning a claim, the private owner can ask Click&Boat to open a claim case from their side. An automatic email will then be sent to the owner and the tenant for follow-up.

In all cases, Click&Boat does not take part in the decision and will always ask the owner to provde documentation and evidence to support the claim (charter contract, damage report, invoice, estimate, pictures, etc.).

If a minor damage occurs during your charter period, it is in the interest of both the owner and the renter to reach an amicable agreement and for the renter to pay the cost of the repairs following the owner receiving an estimate.

Our advice: take the time at the beginning and end of the charter to fill in the check in and check out documents and to sign the documents specifying each damage or concern.

If you are a professional owner, it is up to you to manage your deposit, as well as your various requests from the tenant.

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